Refund policy
Returns
You have 30 days from the date you receive your item to request a return. To qualify, your item must be:
- Unopened, unused, and in its original packaging
- In the same condition you received it, with any tags or seals intact
- Accompanied by your receipt or proof of purchase
To start a return, email us at: hello@thenourishcollective.net with your order number. Once approved, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without an approved return request first will not be accepted.
Please note: for hygiene reasons, opened or used self-tanning, skincare, and body care products cannot be returned or refunded unless they arrived damaged or faulty. This doesn't affect your right to a refund for faulty items.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned:
- Opened or used self-tanning, skincare, and body care products — for hygiene reasons, we can't accept these back once the seal is broken or the product has been used, unless the item arrived damaged or faulty.
- Sale or clearance items — these are final sale and cannot be returned.
- Gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-Day Cooling-Off Period
As a consumer in Malta, you have a statutory right to cancel your order within 14 days of receiving it, for any reason and without needing to give a justification. This is separate from, and in addition to, our standard 30-day return policy above. To exercise this right, email us at: hello@thenourishcollective.net within 14 days of receiving your order, letting us know you wish to cancel. This right does not apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed after delivery — this includes our self-tanning, skincare, and body care products once opened. Unopened items remain eligible for cancellation under this right regardless of reason. Where this right applies, we'll refund you within 14 days of receiving the returned item back (or evidence that you've sent it), including the standard cost of delivery.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at: hello@thenourishcollective.net.
Questions?
Reach out any time at: hello@thenourishcollective.net.
